Terms of use

AI & Co GmbH, c/o Fehr Legal GmbH, Lättichstrasse 6, 6340 Baar, Switzerland, UID CHE-305.935.951. These terms apply to Arizo.

Arizo is an AI support agent. It answers from the knowledge base the customer maintains and hands over to a person when it is unsure or when a person is requested. There is no platform subscription. Billing is prepaid usage. Arizo does not read a CRM or a customer database. The answers are not legal, tax, or professional advice.

The chat window states at the start that it is an AI. The customer must not remove this label or replace it in a way that suggests a natural person. The customer remains responsible for the content of their knowledge base and is the operator of the embedded chat window. AI & Co provides the system.

Purchased credit is prepaid usage of Arizo, is not money, and is not transferable. Unused purchased credit is not refunded, including on termination or account closure, except where mandatory law requires otherwise. Credit does not expire by lapse of time. There is no overdraft. Failed provider calls, local refusals, and a handover without a visitor-visible answer are not charged as successful usage. Any starter allowance is not purchased credit.

The contract runs for an indefinite term. Either party may terminate with reasonable notice. Unused purchased credit is not refunded.

Processing is set out in the privacy policy. Sub-processors: see Sub-processors.

Liability for intent and gross negligence is unlimited. For slight negligence, to the extent permitted by law, liability is limited to the amount paid in the last twelve months for the affected account. No SLA, no guaranteed availability or answer quality.

Swiss law, subject to mandatory provisions at the customer's seat. Venue Zug, where permitted.